Roy’s Bait and Tackle Outfitters Return Policy
30 Day Returns
Bring your new unused item back with its original packaging and receipt within 30 days of purchase, and we’ll gladly exchange it for you or give you a refund. All returned items must be new and unused, original packing with all paperwork, tags, boxes and labels included.
We normally do not take back used items. Only at the owners discretion will any used items be accept for return. If so, than there will be a 25% penalty as it can no longer be sold as a new item and will be sold as used.
After 30 days, it may be possible to get store credit on new unused returned items. Must not exceed 60 days.
After 30 days, any defect or warranty issues must go through the manufacture. In most cases with rods and reels, they will have to go through the manufacture regardless, even before the 30 day mark.
No returns on gift cards, clearance, closeout, used or consignment items.
Refunds will be paid in the same method as your original payment. Any cash purchases over $50, or if you no longer have the debit/credit card used, the fund will be refunded by check which will be sent out within 14 days.
All warranty issues require original receipt. Some warranties may need to be handled directly with the manufacturer.
All returns from online orders that were at the fault of the customer can be returned within 30 days of purchase for a refund minus the shipping fee.
Any lost or damage items from shipping will have go through a claim process before we issue new product or refund. For lost items, the claim process will not start until 15 days after the original shipping date.
Questions or comments? Send us a message or visit us in our Corpus Christi store.